Question 1

I have booked on the live event but can’t attend

Accepted Answer

If you can no longer attend but still want to watch this training, you can do so by watching it on-demand.  It will be loaded onto the website within 10 working days of the live event taking place. It will be available for 24 months from the date of the live event. Click HERE to go to the on-demand page and choose ‘view recording’. Your access code for watching on-demand will be in the email you received when you booked on the live event.

Question 2

When will the live training recording be available to watch on-demand?

Accepted Answer

Recordings are loaded onto the website within 10 working days of the live event taking place.  You have up to 24 months from the date of the live event to watch the recording.  Click HERE to go to the on-demand page. Your access code for watching on-demand will be in the email you received when you booked on the live event.

Question 3

I want to book a live event but can't attend at that time and want to watch later

Accepted Answer

No problem! When you book, check the box that says you plan to watch it later. You will be charged at the discounted 'on-demand' rate.

Question 4

I haven't received a link to the training happening in a few days?

Accepted Answer

In general, please check your junk/spam/quarantine folders for emails if you haven't added us to your safe senders list. When you find an email in there please add the email address to your safe senders list so that this information goes straight into your inbox in the future.

Question 5

I can’t see anyone except the speaker and everyone is muted

Accepted Answer

This is because the training is via zoom webinar rather than meetings. Zoom webinar ensures everyone is anonymous which is especially important if discussing clients.

Question 6

Do you need to watch live-streamed to be eligible to receive CE credits

Accepted Answer

If you are watching on demand, you will receive your CE credit after passing the knowledge quiz and evaluation form.

Question 7

When will I receive my certificate?

Accepted Answer

If you are watching the live event, CE Certificates will be sent out within 10 working days after submitting your evaluation form. If you have not indicated that you need CE Credits, then you receive a certificate of completion within 10 working days of the event.

If you are watching on-demand, please submit your knowledge quiz and evaluation form. Your certificate will be sent to you within 10 working days.

Please email info@bespokementalhealth.ca if you think you should have received your certificate and it has not arrived.

Question 8

I want to cancel

Accepted Answer

Please read our cancellation policy Cancellation Policy

Question 9

How do I contact you?

Accepted Answer

Please email info@bespokementalhealth.ca or send an SMS or call (604) 332 9581 (WhatsApp is not supported at this time)

Frequently asked questions